Privacy Policy

Thank you for visiting ThreeBrosAuto.com (“Site”). Three Brothers Auto Repair, LLC (“ThreeBrosAuto,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, engage our services, or otherwise interact with us. It also describes your choices regarding use, access, and correction of your personal information.

This Policy applies to information collected from individuals in the United States of America. The Site is not intended for use by individuals located outside the U.S.; if you access the Site from another jurisdiction, you do so on your own initiative and are responsible for compliance with local laws.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to a particular consumer (“Personal Information”). The categories of Personal Information we may collect include:

Category	Examples
Identifiers	Full name, postal address, email address, telephone number, Internet Protocol (IP) address, or other similar identifiers.
Commercial Information	Vehicle make, model, year, service history, details about services requested or purchased, payment information (e.g., last four digits of card, billing address).
Internet / Network Activity	Log files, device type, browser type, referring/exit pages, date/time stamps, pages viewed, clicks, and other usage data collected via cookies and similar technologies.
Geolocation Data	Approximate location derived from IP address.
Audio or Visual Information	Recordings of customer service calls (with notice) or images you upload.
Inferences	Preferences or characteristics deduced from the information listed above.

We do not intentionally collect sensitive Personal Information as defined by U.S. state privacy laws (e.g., Social Security numbers, biometric data, precise geolocation, health data).

Information You Provide Directly

• Submitting the “Contact Us” or appointment forms.

• Calling, emailing, or texting us.

• Creating an account (if offered) or signing up for marketing communications.

• Posting reviews or feedback.

Information Collected Automatically

We and our service providers use cookies, pixels, and similar technologies to collect certain information automatically when you visit or interact with the Site. See Section 4 (Cookies & Tracking Technologies) for details.

Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations).

• Marketing partners, social media platforms, or review sites.

• Publicly available sources.

2. How We Use Your Information

We use Personal Information for the following purposes:

1. Provide Services – schedule appointments, perform diagnostics and repairs, fulfill orders, and process payments.

2. Customer Support – respond to inquiries, troubleshoot issues, and provide updates.

3. Marketing & Promotions – send service reminders, special offers, newsletters, or other communications you opt in to receive.

4. Analytics & Improvement – monitor Site performance, analyze trends, and improve our services and user experience.

5. Security & Fraud Prevention – protect against unauthorized access, investigate suspected fraud or illegal activity.

6. Legal Compliance – comply with applicable laws, regulations, court orders, and to enforce our Terms of Service.

7. Business Transfers – in connection with a merger, acquisition, bankruptcy, or sale of assets.

3. How We Share Your Information

We do not sell or rent your Personal Information for monetary consideration. We may disclose Personal Information to:

• Service Providers & Contractors – e.g., hosting providers, payment processors, customer‐relationship management (CRM) systems, analytics services, marketing agencies – pursuant to written agreements requiring appropriate safeguards.

• Legal & Regulatory Authorities – when required by law or to protect our rights, property, or safety, or that of our customers or others.

• Business Successors – if we undergo a business transaction such as a merger or acquisition, your information may be transferred.

• With Your Consent – e.g., if you direct us to share information with a third‐party repair facility.

We may share aggregated or de‐identified information that cannot reasonably be used to identify you.

4. Cookies & Tracking Technologies

Cookies are small text files placed on your device that allow us to recognize your browser. We use:

• Essential Cookies – required for core functionality (e.g., saving form inputs).

• Performance/Analytics Cookies – to measure traffic and usage patterns.

• Functional Cookies – to remember preferences (e.g., language).

• Advertising Cookies – only if we engage in targeted advertising (currently not in use).

You can control cookies through your browser settings and other tools. However, disabling cookies may limit certain Site features.

Do Not Track (“DNT”) Signals

Because there is no industry standard for recognizing DNT signals, we currently do not respond to them.

5. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Right	Description
Access / Know	Request disclosure of the categories and specific pieces of Personal Information we have collected about you.
Delete	Request deletion of Personal Information, subject to legal exceptions.
Correct	Request correction of inaccurate Personal Information.
Opt‑Out of Sale/Sharing	Request that we do not sell or share your Personal Information for cross‑context behavioral advertising (we do not currently do so).
Limit Use of Sensitive PI	Limit use/disclosure of sensitive data (not applicable, as we do not collect it).
Non‑Discrimination	Exercise privacy rights without receiving discriminatory treatment.

To exercise any of these rights, please contact us using the information in Section 11 (Contact Us). We will verify your request by matching the information you provide with information in our records. You may also designate an authorized agent.

California Residents (CCPA/CPRA)

If you reside in California, you have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). We provide a separate California Privacy Notice at the end of this Policy, which forms part of this Policy.

Colorado, Connecticut, Utah, and Virginia Residents

Residents of these states may have similar rights under their respective privacy laws. We will honor valid requests in accordance with applicable law.

6. Security

We employ reasonable administrative, technical, and physical safeguards designed to protect Personal Information. No Internet or email transmission is ever fully secure, therefore we cannot guarantee absolute security.

7. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law (e.g., tax, accounting, or warranty obligations).

8. Children’s Privacy

Our Site and services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from them. If we learn that we have collected Personal Information from a child under 13 without appropriate consent, we will delete it promptly.

9. Third‑Party Links

The Site may contain links to third‑party websites or services that we do not own or control. This Policy does not apply to those sites. We encourage you to review the privacy policies of any third‑party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will become effective when we post the revised Policy on the Site, and the “Effective Date” at the top will be updated. If changes are material, we may provide additional notice (e.g., via email).

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Phone: 201‑935‑5100

• Email: info@threebrosauto.com

• Mail: Three Brothers Auto Repair, 370 Paterson Ave, East Rutherford, NJ 07073, USA

12. California Privacy Notice (CCPA/CPRA)

If you are a California resident, this section supplements the information above.

Categories of Personal Information Collected & Disclosed (Past 12 Months)

See Section 1 for a description of categories collected. We disclose these categories to service providers for business purposes described in Sections 2 and 3.

Sale or Sharing of Personal Information

We do not sell or share Personal Information, including the Personal Information of minors under 16.

Your California Privacy Rights

• Right to Know (request disclosure of categories and specific pieces of Personal Information).

• Right to Delete (request deletion of Personal Information).

• Right to Correct (request correction of inaccurate Personal Information).

• Right to Opt‑Out of Sale/Sharing (not applicable as we do not sell/share PI).

• Right to Limit Use of Sensitive PI (not applicable).

• Right to Non‑Discrimination (no discriminatory treatment for exercising rights).

You or your authorized agent may submit verifiable consumer requests by emailing info@threebrosauto.com or calling 201‑935‑5100.